Last updated: September 5, 2025
Last updated: March 27, 2025
Payment for services is made at the start of the service month and is due on the date specified in the invoice. Service fees are priced in US dollars (US$).
Services are governed by the details contained in each contracted plan, which are included in the invoices. Plans take effect once the client pays the invoice.
Our content production services are based on a “credits” system, with a pool of credits granted at the start of each period. These credits vary according to the contracted plan and can be used for content creation, content publishing, and advertising spend. The breakdown of credit usage by type is specified in this document.
The content production credits table may be modified by us without prior notice and will take effect upon a simple notification of changes to our Terms and Conditions to the client via email, or upon payment of the next invoice, where the terms and conditions information will be updated.
If in any case more or fewer credits are used in the month than established in the contracted plan, these will be adjusted for the following period as applicable.
The client will have access to information about production credits and the details of their usage on our client platform.
If the client rejects a piece because they did not like the artwork and requests a new designer
If they only request another artwork option, everything stays the same.
If they request a third artwork option, 4 additional credits are charged
If more than 3 changes are requested to an artwork version, 1 credit is charged for each additional change.
By “late payment” we mean invoices that have passed their payment due date.
In the case of advertising and content creation services, when payment is more than 10 days late, we reserve the right to suspend content production services, which will be resumed once the debt is settled. All other services remain active. In this case, content production credits accumulate and are not lost, and may be used when the service resumes. There is no need to adjust service cycle dates, as everything stays the same.
If the late payment exceeds 10 days, we reserve the right to suspend all contracted services, including web platforms and online services, until the debt is settled. Service start dates will be adjusted to the dates of the new invoices issued after the debt is settled.
In the case of SaaS (Software as a Service) services such as websites, email marketing, and similar, when payment is more than 10 days late, we reserve the right to suspend the services, restricting access for the client's users. If the late payment exceeds 30 days, we reserve the right to cancel the service to avoid incurring additional costs.
If a payment arrangement is reached with the client and the service is not suspended, the service dates remain the same, and the credits granted in each period are retained, even if they were not used due to suspension of content production services, remaining available for use when the service resumes. The amounts due on the invoices do not change.
Our communication channels may be via email or WhatsApp message to the company's numbers or assigned contact. Content production requests can be made directly on our platform, which is the fastest and most effective way. They can also be made via email and WhatsApp message to the company's numbers or assigned contact, but they may take longer to be scheduled on our production platform. For production requests, we do not accept the use of other channels such as WhatsApp groups or social media.
Service cancellation must be notified 30 days in advance in order to cancel all applicable platform services. If the cancellation is made fewer than 30 days before the next invoice date, a prorated charge will be applied to cover the 30 days of service. For temporary suspensions, we can create a “Hibernation Mode” in which we reduce services to their bare minimum so that the ranking and learning of permanent advertising campaigns and websites are not lost. If the client requires a transfer of the services to their own domain, a one-time transfer fee equivalent to the last full-service invoice will be charged; otherwise, all active services and advertising campaigns included in the contracted plans will be deleted. All notifications must be made via email to be considered valid. Advertising campaigns set up during the service belong to the agency, even when they are configured on the client's platform, and will be deleted when the service is cancelled by the client. The client's accounts on free platforms remain the client's responsibility.
Last updated: June 8, 2024
At Lumaflow, we deeply value your privacy and are committed to protecting it. This privacy policy describes how we collect, use, and protect your personal information when you interact with our services and platforms.
We collect personal information that you provide to us directly, such as your name, email address, phone number, and any other information relevant to providing our services. We may also collect information automatically through tracking technologies when you visit our web pages.
We use the collected information to:
We do not share your personal information with third parties, except in the following circumstances:
We implement reasonable security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee its absolute security.
You have the right to access, correct, update, and delete the personal information we hold about you. You can exercise these rights by contacting us through the means provided in this policy.
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.
We value your privacy, so all digital assets—whether social media pages, websites, databases, or other platforms that use the client's brand image—belong to the client and can be transferred to their control as long as there are no debts or outstanding balances. Some cases may incur transfer costs that must be paid before the transfer can be made.
We reserve the right to update this privacy policy at any time. We will notify any changes by posting the new policy on our platforms and, where appropriate, by sending an email notification.
If you have any questions or concerns about this privacy policy or about how we handle your personal information, please contact us at:
Lumaflow
Tegucigalpa, Honduras
info@lumafly.com
By using our services, you confirm that you have read and understood this privacy policy and accept the terms described in it.
